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Would you like to visit a patient in the hospital?
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IMPORTANT REMINDER The staff and patients appreciate your understanding and cooperation of these requests. |
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| Visitor Information and Services | |
Rice does not have posted visiting hours.
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| Chapel and Chaplain | |
The hospital chapel is open to everyone at all times. It is located on the main floor - from the lobby, walk past the main elevators and turn right. Follow the sign to the chapel on your left. A chaplain is available and on-call 24 hours a day. Ask for assistance from hospital staff, or dial 320.231.4211 or the hospital operator at extension 0. |
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| Comments | |
| Your questions, comments and opinions are valuable to us. Please talk to your nurse or call the administrative secretary at 320.231.4228. | |
| Discharge | |
When instructions are received from your physician, we begin planning for your return home. Our discharge planning department, together with your nurse and dietitian, will work with you and your family to recommend services and treatments that fit your personal situation and make your transition from the hospital setting as easy as possible. |
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| Ethical Considerations | |
Patients and families are sometimes faced with difficult decisions concerning the ethics of medical treatment rendered in a specific situation. Recognizing that values differ and conflicts may arise, the Rice Hospital Ethics Committee is available for consultations. Call 320.231.4211 to speak with a chaplain. >>more on ethics |
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| Financial Counseling | |
| For questions about your bill, and for information about financial assistance, call 320.231.4221, 320.231.4288, or 1.866.601.0527 or >>more on your hospital bill | |
| Food & Nutrition Services | |
The hospital cafeteria is located on the lower level of the hospital and serves both employees and visitors. The food service area is open daily from 7:00 am to 3:00 pm and again from 4:40 pm to 6:30 pm. Breakfast is served from 7:00 am to 8:45 am; lunch from 10:45 am to 1:00 pm; and dinner from 4:30 pm to 6:30 pm. In addition to standard food service options, there are vending machines located on all levels of the hospital. Room Service Menus are available in patient rooms. |
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| Gift Shop | |
Hospital volunteers manage the gift shop and keep it stocked with cards, flowers, candy and reasonably priced gift selections. It is open weekdays from 10:00 am to 4:00 pm, and weekends from 1:00 pm to 4:30 pm. Profits from the gift shop are used to fund hospital programs and services. The gift shop is located on the main level of the hospital. |
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| Hearing Impaired | |
| Please contact your nurse. He or she will be able to provide you with a variety of aids that will make your stay more comfortable. | |
| Health Insurance Counseling Program | |
The Health Insurance Counseling Program (HICP) is a free and confidential resource to assist you in answering your insurance and healthcare billing questions, whether or not you receive care at Rice Hospital. Volunteers are available Tuesdays from 9:00 am to 11:00 am and Thursdays from 12:30 pm to 2:00 pm. Their office is located on the main floor of the hospital. Call 320.231.4069 or >>more about HICP |
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| Hospice Care | |
| Hospice is available to individuals and their families who face terminal illness. For additional information call 320.231.4450 or >>more about hospice | |
| Latex Safe Hospital | |
| In the interest of the health of our patients and staff, Rice has a latex-safe policy. Because of this, latex balloons are not permitted in the hospital. Mylar balloons are an acceptable substitute. Please notify the staff if you have any allergies, particularly to latex products. | |
| Lost and Found | |
| If you have lost something at Rice please contact the housekeeping department at 320.231.4209. | |
| Notary Public | |
| Notary services are available through the business office at 320.231.4287. | |
| Parking | |
| Visitor/patient parking is available immediately in front of the hospital and directly to the south of the hospital, across Trott Avenue. Click here for a copy of our Patient & Visitor Parking Map. | |
| Patient Grievance Procedure | |
| Patients who feel their rights have been violated or that the quality of patient care has been unacceptable have a mechanism to state their grievance. The exact procedure is addressed in the pamphlet entitled "Patient Bill of Rights" which is available in the patient hospital brochure and can be requested from the administrative secretary by calling 320.231.4228. | |
| Sleeping Rooms | |
Rice has sleep rooms available for families of our patients onsite in the hospital. The rate for these rooms is $30 per night. For more information on our sleep rooms, contact the communications center at 320.235.4543. |
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| Smoking Policy | |
| Rice Hospital is committed to providing a smoke-free environment on all of its campuses -- both inside and outside our facilities. This smoke-free indoor and outdoor policy was created in order to ensure a safe and healthy environment for our patients, visitors, employees, volunteers and medical staff. | |
| Support Groups and Health-related Events | |
| Rice sponsors, hosts, and/or provides information about many support groups and educational events in our community. >> Support Groups >> Events and Classes |
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| Telephones | |
| There are phones throughout the hospital for inhouse use. Dial the room number or four digit office extension you require. For local calls dial "9" and then the number. For long distance calls in your room, you will need to use your credit card, For your additional convenience, there are pay phones located near the main lobby area. If you should need assistance, dial "O" and ask for help from the switchboard operator. | |
| Television | |
| Every room has a television that has all of the standard networks, a closed circuit channel for educational shows and humorous vintage movies. | |
| Volunteers | |
The Rice Hospital Auxiliary sponsors an extensive volunteer program to assist visitors, family members, and patients during the day. Volunteers help in admissions, gift shop, hemodialysis, hospice, information desk, surgical lounge, and Willmar Regional Cancer Center. If you would like to become a volunteer, please contact our Volunteer Services Director at 320.231.4201.
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| Waiting Areas | |
There are several waiting areas on each floor of the hospital. All waiting areas are available to visitors, family members and patients. We hope you find them comfortable and accommodating. |
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